Privacy Policy

1. Introduction

IonAlb Travel & Tours ("we", "our", or "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect information about you when you use our website and services.

2. Information We Collect

We may collect the following types of personal information:

• Identity data: Name, surname, date of birth
• Contact data: Email address, phone number, postal address
• Booking data: Tour preferences, booking history, payment records
• Technical data: IP address, browser type, device information, cookies
• Communication data: Messages and inquiries sent to us

3. How We Use Your Data

We use your personal data for the following purposes:

• Processing and managing your bookings
• Communicating with you about your reservations
• Sending promotional offers and newsletters (with your consent)
• Improving our website and services
• Complying with legal obligations
• Preventing fraud and ensuring security

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract performance: To fulfill your booking
• Legitimate interests: To improve our services
• Consent: For marketing communications
• Legal obligation: To comply with applicable laws

5. Data Sharing

We do not sell your personal data to third parties. We may share your data with trusted service providers (e.g., payment processors, email platforms) strictly for the purpose of delivering our services. All third parties are required to handle your data securely and in accordance with applicable privacy laws.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Booking records are typically retained for 5 years for accounting and legal purposes.

7. Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser. For more information, please refer to our Cookie Policy.

8. Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at info@ionalb.com.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

For privacy-related inquiries, please contact:

• Email: info@ionalb.com
• Address: Str. Mithat Hoxha, Port of Saranda, 9701, Sarandë, Albania